Enter and View: Marigold Nursing Home

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Summary of report content

On 25th October 2019, Healthwatch Sunderland undertook an Enter ND View visit to the Marigold Nursing Home to effectively capture the resident’s experience. The home has the capacity to support 49 residents aged 18 years and over. Residents are supported under the categories of Dementia Nursing, Dementia Residential, General Nursing and Palliative Care.

The Healthwatch team gathered feedback from the residents, their family and friends, staff and the Manager via surveys and also made observations during the visit. They found the home have a strong visible management; staff with time and skills to do their jobs; the staff had a good knowledge of each resident and their changing needs; residents had access to a variety of activities and food; they could also access healthcare professionals on a regular basis; the home had an open environment which catered to resident’s personal, cultural and lifestyle needs; the management actively sought feedback and provided a physical environment which is suitable for the needs of the residents.

The report did not make any recommendations.

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General details

Local Healthwatch
Healthwatch Sunderland
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Public consultation and engagement
Food, nutrition and catering
Prevention of diseases, including vaccination, screening and public hygiene
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
None
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Memory Lane Care Homes

Details of people who shared their views

Number of people who shared their views
23
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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