Enter and view: Manor Park Medical Centre

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire undertook an announced enter and view visit to Manor Park Medical Practice on 14 February 2024.  They spoke to 39 patients.

The practice is easily accessible. 

The practice uses a cloud-based telephone system. 

Booking appointments can be made by calling the practice, in person or online. A patient can make an appointment up to 2 weeks in advance.

12 people said it was ‘difficult’ to get through to the surgery on the telephone to make an appointment, with 10 people saying it was ‘very difficult’. 

28 people said they were ‘happy’ with who they had seen at the time of their appointment. 

The practice serves one residential care home, which is for disabled adults.

The report has seven recommendations on listening to feedback; seating in the waiting room, written information, décor, appointment booking and choice of healthcare professional.

 

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
39
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