Enter and view: Manor Park Medical Centre
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Healthwatch Leicester and Healthwatch Leicestershire undertook an announced enter and view visit to Manor Park Medical Practice on 14 February 2024. They spoke to 39 patients.
The practice is easily accessible.
The practice uses a cloud-based telephone system.
Booking appointments can be made by calling the practice, in person or online. A patient can make an appointment up to 2 weeks in advance.
12 people said it was ‘difficult’ to get through to the surgery on the telephone to make an appointment, with 10 people saying it was ‘very difficult’.
28 people said they were ‘happy’ with who they had seen at the time of their appointment.
The practice serves one residential care home, which is for disabled adults.
The report has seven recommendations on listening to feedback; seating in the waiting room, written information, décor, appointment booking and choice of healthcare professional.