Enter and View: The Manor House

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Summary of report content

Healthwatch Wirral undertook an Enter and View visit to The Manor House Care Home on 15 June 2019. They spoke to staff, one resident and his relatives.

Healthwatch Wirral found that the home gave the impression of a well-run caring establishment. Residents appeared very well looked after and were treated with dignity, respect and a friendly attitude. Staff appeared to work well together and to be carrying out their duties efficiently and in an organised manner. Relationships between the carers and senior staff appeared to be good.

There were 6 recommendations. The report includes a response from the provider outlining the action they planned to take in response.

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General details

Local Healthwatch
Healthwatch Wirral
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Bupa Care Homes Ltd

Details of people who shared their views

Number of people who shared their views
6
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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