Enter and view: Mallard Court Residential and Nursing Home

Healthwatch East Riding of Yorkshire conducted an Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs.

Healthwatch East Riding of Yorkshire visited Mallard Court Residential and Nursing Home, on 17/02/2015.

This large purpose-built home is situated on the outskirts of Bridlington. It is owned by Barchester Healthcare Ltd which has over 200 homes in the UK. There are 68 beds on two floors with one vacancy at the time of the visit. All but two rooms are en-suite and there are supplementary bathrooms and shower rooms. There are three double rooms. Two thirds of the residents have some form of dementia. Fifteen are mostly bedfast. Palliative care is provided.

The summary of findings highlighted Mallard Court is providing a very good service to its very dependent residents. The large size of the home does increase the difficulty of providing really personalised care.

Healthwatch East Riding of Yorkshire recommend that several different parts of the home could in time be given their own identity, care team and named leader, in conjunction with the present welcome efforts to enlarge background knowledge of individual residents. To provide antiseptic hand wipes for residents use before meals.