Enter and view: Maitland Park Care Home

This is an enter and view report published by Healthwatch Camden 18 January, 2017. During the visit Healthwatch representatives spoke to people, which included a mix of staff, residents and relatives. The visit was announced, but on the day staff were not aware the visit would take place despite forewarning.

The exact date of the enter and view is not given, but the month is stated as October.

Overall the home was found to be operating to a good standard in some areas and more needed to be done in others. Residents seemed to be happy with the care they were receiving.

Recommendations were made as part of this report. A response from the home manager has been attached.

Summary of recommendations:

We would like to see a more proactive approach to gathering residents’ and relatives’ views about the way the home is run and in feeding back how suggestions have been acted on -or why no action was possible.

This approach could include a range of methods to gather feedback such as, meetings, 1:1s, comments boxes and resident or family committees along with a robust feedback mechanism.