Enter and view: Macclesfield District General A&E, Cheshire East
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This is an Enter and View report from the Healthwatch Cheshire East team on the 4th and 5th of February to the Macclesfield District General.
This is a summary report of some short mystery shop style Enter and View visits that looked at the following: Staff/ Food & Drink/ Cleanliness and environment/ Patient comfort.
Summary of findings was as follows:
- The new car parking system should be better advertised inside the hospital.
- All Staff introduced themselves by their name to each patient. There was sufficient staff on duty so that they were able to respond quickly to patients needs.
- The mix of younger patients and those with dementia is difficult for everyone, patients and staff.
- Regular cleaning was carried out of the ward.
- The peeling wall paint in MAU would benefit from some attention.
- A modern system to access, phone, TV and internet would help patients to keep in touch with relatives. Most of the current system does not work, and cards have to be purchased from machines which are not easily found.
Conclusions
- The system from reception in A & E to discharge from MAU, worked well, was professional and informative and nursing staff were quick to reassure and give appropriate information so that as a patient I was aware of whatwas happening and why.