Enter and view: Lyndon Hall Care Home
Download (PDF 484.91 KB)Summary of report content
Healthwatch Sandwell gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sandwell to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch Sandwell visited Lyndon Hall Care Home on March 2015.
The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform at the time of the visit, residents looked well cared for, tidy and clean, we saw no evidence that dignity was not being respected. They saw evidence of staff interacting with patients positively and regularly, including ensuring they were comfortable, had sufficient water and checking they were okay if they had been sat for a while. Residents told them that they were happy with the food menu, and that special menu requirements were provided for. Staff told us that they received regular training (in-house, online and externally provided). They saw evidence of a variety of social activities provided for residents. One staff member did tell them she thought staff should have more time to spend with residents on a one-to-one basis.
The report includes 0 recommendations.