Enter and view: Lyndhurst Lodge Residential Care Home
Download (PDF 1.83 MB)Summary of report content
Healthwatch Leicestershire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Leicestershire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch Leicestershire visited Lyndhurst Lodge Residential Home on 24 October2015.
The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings included the floors in the corridors were uneven in places and some surfaces not ideal for walking frames. Staff interacted well with the residents and we observed residents being treated with due care, respect and dignity. The bathroom on the ground floor did not have a lock and could compromise residents’ privacy. Staff often used the dining room for their breaks as they did not have a separate staff area. The picture menus in the dining room were really beneficial to residents. The residents spoke highly of the food provided at the home.
Healthwatch Leicestershire raised 7 recommendations in relation to flooring, layout, bathrooms and refurbishments.