Enter and view: Luton and Dunstable hospital

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Summary of report content

On the 28th January 2019 Healthwatch Luton conducted an enter and view in Luton and Dunstable hospital using methods of observation and a questionnaire. They spoke to a total of 10 individuals.

Overall, the ward was clean, friendly and well managed. The staff seemed to feel as part of a team within the ward and happy to support one another. Healthwatch Luton were pleased to have the opportunity to review the previous Enter and View visits. It was positive to see the changes in the ward based on the recommendations given in January 2018. The ward seemed brighter and the stimulation for the patients witnessed was also encouraging. The Baywatch (cohort bays) initiative seemed to be working much better with the patients engaged with the staff. However, some patients remarked that they experienced boredom from lack of mental stimulation.

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General details

Local Healthwatch
Healthwatch Luton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Building, Decor and Facilities, including health and safety
Remote appointments and digital services
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients
Name of service provider
Luton and Dunstable Hospital

Details of people who shared their views

Number of people who shared their views
10
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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