Enter and view: Longton Nursing and Residential Home

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The report presents the findings from an announced Healthwatch Lancashire “Enter and View” visit to Longton Nursing and Residential Home on 25 February 2016. The purpose of the visit was to observe the quality of care, gather feedback from residents, staff, and relatives, and identify both good practice and areas for improvement. 

Longton Nursing and Residential Home is a privately owned facility with capacity for 58 residents, providing care for older people, including those living with dementia, physical disabilities, and other complex needs. 

Overall, the home was rated positively, with the environment and facilities receiving a score of 4.3 out of 5. The external environment was described as pleasant and well-maintained, and internal areas were generally clean, comfortable, and welcoming. However, some weaknesses were identified, including limited parking, darker corridor areas, and a lack of dementia-friendly signage and adaptations, which could affect residents’ independence and navigation. 

Residents generally expressed satisfaction with their living environment, stating that the home was clean, pleasant, and that they felt they had privacy in their rooms. Most residents also felt safe and reported being treated with dignity and respect by staff. However, there were some concerns about response times to call bells, with occasional delays mentioned. 

Feedback on care was largely positive, with residents describing staff as kind, respectful, and supportive. Most residents felt able to raise concerns with staff, and many reported having some choice over daily routines such as getting up and going to bed. 

Food and nutrition were viewed favourably overall, with most residents satisfied with the quality of meals and the availability of choices. Drinks were generally accessible, although there was some uncertainty among residents regarding flexibility about where they could eat. 

Activity provision was improving, supported by a dedicated activity coordinator. Residents had access to a range of activities and outings, although feedback suggested that choice and awareness of activities could be improved, as some residents felt unsure about what was available or desired more personalised options.

Relatives and visitors were very positive about the service, reporting that they were happy with the care provided, felt involved in care planning, and would recommend the home to others. They also noted good communication from staff and satisfaction with external healthcare support services.

Staff feedback indicated high levels of job satisfaction, with most staff feeling supported, well-trained, and able to deliver person-centred care. While staffing levels were generally seen as adequate, some staff noted that shortages could occur during sickness, requiring the use of agency staff. 

In summary, the report concludes that Longton Nursing and Residential Home provides a good standard of care in a clean and welcoming environment, with caring staff and positive experiences reported by residents and relatives. Nonetheless, improvements are recommended in areas such as dementia-friendly design, call bell response times, communication about activities, and parking provision.