Enter and view: Lockstown Practice

Download (PDF 623.51 KB)

Summary of report content

Healthwatch Walsall undertook an announced enter and view visit to Lockstown Practice on 20 February 2024.  They spoke to 14 patients and two members of staff.

The report looks at:

  • The internal and external environment
  • Services offered by the practice
  • Access
  • Patient information
  • Patient experiences of the practice
  • Staff experiences of the practice

The report contains three recommendations and a response from the provider.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Walsall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Integration of services and communication between professionals
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
16
Did you find this attached report useful?
0
No votes have been submitted yet.