Enter and View: Littleton Lodge (follow up)

Healthwatch Staffordshire undertook a follow up enter and view visit to Littlewood Lodge on 5 August 2025. They spoke to 13 people.

Healthwatch would like to commend the manager for her efforts and the work she has accomplished during her first 12 months. She is dedicated to getting the home and its residents on track and is actively collaborating with HC-One to address any staffing issues raised. Healthwatch felt that the recommendations they made last year have been implemented effectively, and the improvement of the FlexForce scheme appears to be working very well. 

 Residents express a strong preference for living in the home and appreciate the constant support from caring staff. When Healthwatch highlighted concerns about anonymous feedback, the management team took these comments seriously. Ideas are already being developed in partnership with Healthwatch on how to gather feedback effectively. Healthwatch suggested using a locked box and postcards for residents to leave their feedback. The management team proposed conducting surveys and perhaps enhancing the "You said, we did" board to showcase the improvements made. This approach could also be beneficial for staff, allowing them to express their views anonymously and feel heard. 

If the policy is to maintain a ratio of one staff member to five residents, it’s important for staff to understand the rationale behind this guideline. Healthwatch provided feedback on the food and supplies, and management is considering new ideas to align with the HC-One standards to enhance these aspects. Healthwatch hoped this can be discussed in the upcoming resident and family meeting, ensuring everyone is aware of the concerns raised and the steps being taken to address them, along with a timeline for full implementation. 

Overall, Healthwatch felt this has been a very positive feedback session that will contribute to making the home an exceptional place to live & work