Enter and view: Liskeard Dental Practice

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Summary of report content

Healthwatch Cornwall undertook an announced enter and view visit to Liskeard Dental Centre on 23 August 2024 to support a dentistry research project they were undertaking.  They spoke to 12 people.

The report looks at:

  • Overview
  • Practice observations
  • Feedback from patients
  • Feedback from staff
  • Comments on NHS dentistry.

The report has six recommendations and a response from the provider

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Cost and funding of services
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Dentist

Details of people who shared their views

Number of people who shared their views
12
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