Enter and view: Lincolnshire Partnership Foundation Trust Drug and Alcohol Recovery Team (DART)

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Summary of report content

The following report looks at some of our Drug and Alcohol services within Lincolnshire and contains information from 3 enter and view visits undertaken during November 2015. The visits focus on the patient journey, however, with the support of the Lincolnshire Partnership Foundation Trust (Mental Health Trust) and the DART Teams during this programme of work, our report includes engagement and feedback from the staff as well.

The work was carried out to supplement the work we have been conducting around mental health services more generally and although drug and alcohol misuse is not classified as a mental health issue, the service is commissioned by the mental health trust, LPFT, and does often have links in terms of dual diagnosis.

The report identifies key themes which Healthwatch Lincolnshire (HWL) believe should be raised as a matter of importance not only with the Trust and provider, but also where appropriate with other commissioners and providers of related services.

HWL is mindful that factors outside the control of the DART service have an impact on the service provided and consequently the patient experience; where these occur we have included them.

In essence, there were some core themes listed below which came out of the visits and as part of this work we have requested that the Trust comment on the findings in the public interest. Their responses are also included throughout. What is evident is that, the challenges faced are everyone’s business and in order to sustain an effective health and care service for the future, partnership working and assessing lessons learned are key. What must also be recognised is the public recognition of the care and support delivered by frontline staff delivering these services.

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Services for people with drug, alcohol and other addictions
Name of service provider
Lincolnshire Partnership Foundation Trust

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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