Enter and view: Lilbourne Court Nursing Home

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Summary of report content

Healthwatch Warwickshire conducted an Enter & View visit to Lilbourne Court Nursing Home on May 21st 2024. They spoke to 15 people on the day, including residents and staff.

Residents told Healthwatch Warwickshire that they felt well cared for. They observed staff communicating with residents in a positive manner that showed dignity and respect. On the day of the visit residents were in the communal areas, appropriately dressed and had people to talk to. 

Staff told Healthwatch Warwickshire they enjoyed working at the home, and several described the best part of the job as being the interactions with the residents.

Staff told Healthwatch Warwickshire about the varied training they had received for their roles. Further training on sensory activities for people with dementia was an area of interest. 

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General details

Local Healthwatch
Healthwatch Warwickshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Lilbourne Court Nursing Home

Details of people who shared their views

Number of people who shared their views
15
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