Enter and view: The Leylands Residential Care Home

Healthwatch Wolverhampton undertook an enter and view visit to The Leylands Residential Care Home on 31 July 2025. They spoke to 13 people.

Key findings

 Activities – There is a good range of activities, but the activities information boards were difficult to read as they were quite small

 Food – Healthwatch felt there was little atmosphere in the dining room, residents seemed to eat and leave. It wasn’t clear if people knew they had a choice of meals, but we understand the chef goes round first thing and speaks to each resident. The food planner was small and not easy to read. 

Staff - Seemed friendly and helpful but due to the set up of the home, Healthwatch weren't sure they could speak freely. However, they did encourage residents to do as much for themselves as possible. 

 Décor – Clean but is a bit tired, needs a little TLC. Healthwatch loved the personalised door pictures.

Outside area – There is garden debris on the back foot path (this may have come from a neighbouring garden) and in the drains, blocking both. Residents can freely go into the garden, sometimes they are assisted by staff, the garden debris in the back walkway is a trip hazard. The garden is a lovely quiet space. 

Inside - There is no private space for residents to sit with relatives if they can’t get into the garden or if the dining area is in use. The reception toilet doesn’t have a lock, due to residents locking themselves in, but it wasn’t obvious which facilities visitors could use. One toilet is unstable as you sit down. There is no picture on any toilets. Some hand sanitisers were empty