Enter and View: Leigh Family Practice
Download (PDF 233.47 KB)Summary of report content
Healthwatch Wigan and Leigh undertook Enter and View visits to three sites providing care to patients registered with Leigh Family Practice. They wanted to capture the experiences of patients, carers/family members and staff at the three sites.
They found that more than two-thirds of patients and carers/family members rated Leigh Family Practice as good, very good or excellent; similar proportions felt that they had enough time during appointments to speak with the GP/nurse/clinician, however, some did feel that they did not always have enough time and felt slightly rushed on occasions; nearly all rated the staff overall as good, very good or excellent. Those who felt that the practice was average or poor, felt it was difficult to get appointments, there was a lack of accessible appointment outside working hours and turnaround on prescription requests were slow.
The report made six recommendations about appointments system, lack of continuity of care, accessible hours, better turnaround times for prescription requests and risk assessment of building and facilities. The report contains a response from the providers to each of the recommendations.