Enter and view: Leicestershire Ambulance

Healthwatch Leicestershire visited Ambulance Handover at Leicester Royal Infirmary (LRI) on 21 March 2015.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings include Healthwatch Leicestershire saw evidence that having the ambulances and pedestrians using the same area to access the hospital was chaotic. They saw unauthorised vehicles using the same road as the ambulances and causing obstructions to the Ambulance bays. They saw the attendant in charge of ambulance working diligently to direct vehicles and guiding pedestrians for their safety. They saw evidence of hospital working together within the ED department. From the data captured there was a 50/50 split for handover times to LRI. Ambulance crews raised concerns about access routes inside the hospital and the problems they encounter when transporting a patient to the hospital

Healthwatch Leicestershire raised 9 recommendations in relation to time allocation, pedestrian safety, flow of movement, review the hospital exit doors and signage.