Enter and View: Learning Disability Patient Experience

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire visited Leicester Royal Infirmary on 11 September 2024 to gather patient views of the service, observe the facilities and operation, and observe the experiences of patients with learning disabilities during their time on the wards. During the visit, Healthwatch Leicester and Healthwatch Leicestershire collected feedback from 5 patients (with help from carers), and an unspecified number of hospital staff.

The report includes feedback and observations on access and navigation, ward facilities, patient support, and accessibility. Staff feedback highlighted challenges in providing personalised care due to time constraints and a lack of awareness around purpose of care bags meant for patients with learning disabilities. Patient and carer feedback noted dissatisfaction with communication and limited overnight stay options. Patients/carers also requested more patient activities and improved support facilities. 

The report contains 4 recommendations. University Hospitals of Leicester NHS Trust responded to the report.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Support

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients
Name of service provider
Leicester Royal Infirmary

Details of people who shared their views

Number of people who shared their views
6
Types of disabilities
Learning disability or difficulties
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