Enter and view: The Learning Centre, follow-up visit

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Summary of report content

Healthwatch Havering revisited The Learning Centre, approximately a year after the first visit to review whether the one recommendation made in the first visit was acted upon or not. HW havering was delighted to see that the recommendation to replace the carpets on the ground floor with solid flooring having a non-slip finish, in the light of the fact that cooking and other activities could create spillages that were more easily cleaned from a hard surface, had been put into place. All ground floor areas had nonslip floor finishes and the team were informed that the floor was cleaned professionally twice a week to ensure it remained in good condition.

In addition to this there were several stimulating and calm activities going on including cooking; coffee cake and Welsh soda bread baking; wi-fi-based 10-pin bowling, and some service users were collecting together their models, painting etc. from the previous year in order to create space for the next ‘academic’ year. The centre also owned an allotment which used by the service users, weather permitting. All training provided at the Centre was aimed at underpinning life skills for the service users.

The team were pleased to learn that a ruling had been made in favour of the centre in the ongoing litigation over VAT exemption, but very disappointed to hear that HMRC had waited until the last minute to lodge an appeal against the decision. The Centre was now waiting to hear the outcome of the appeal.

Overall, the team were very impressed with this service which they would describe as excellent - very much “how it should be done”.

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General details

Local Healthwatch
Healthwatch Havering
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Services for people with a learning disability
Name of service provider
Enter & ViewThe Learning Centre, Romford

Details of people who shared their views

Number of people who shared their views
0
Age group
25 to 49 years
Gender
All
Ethnicity
All
Sexual orientation
Not known
Types of disabilities
Learning disability or difficulties
Mental health condition
Long term condition
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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