Enter and view: The Lea Surgery

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Summary of report content

Healthwatch Hackney undertook an enter and view visit to the Lea Surgery on 6 July 2022. They wanted to understand how the service was experienced by service users and carers. They spoke to 10 patients and one member of staff.

The report looks at:

  • Covid-19 and visiting
  • General environment and accessibility
  • Booking appointments
  • Patient care, dignity and support
  • Feedback and complaints
  • Accessible information

The report contains 13 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Hackney
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Complaints
Prevention of diseases, including vaccination, screening and public hygiene
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
11
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