Enter and view: Laurel Dene

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Summary of report content

Healthwatch Richmond undertook an enter and view visit to Laurel Dene Care Home on 17 August 2016.  They spoke to 49 people.

Healthwatch observed that Laurel Dene is a well run care home with good systems in place to care for the residents and they worked to a high standard. Healthwatch observed good practice throughout our visit to Laurel Dene and there was a welcoming atmosphere. The interactions between the staff and residents and their families were very good.

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General details

Local Healthwatch
Healthwatch Richmond upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
49
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