Enter and view: Laurel Dene

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Summary of report content

Healthwatch Richmond undertook an announced enter and view visit to Laurel Dene care home on 3 May 2017 as a follow up to a visit the previous year. They spoke to 50 people.

The report looks at:

  • The internal and external environment
  • Management and staffing
  • Residents and relatives views
  • Staff and staff training
  • Activities
  • Food and dining

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General details

Local Healthwatch
Healthwatch Richmond upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
50
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