Enter and view: Late Night Pharmacy Oldbury

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Summary of report content

Healthwatch Sandwell undertook an Enter and View visit to Late Night Pharmacy, Oldbury on 24 January 2023. They wanted to understand people’s experiences of the pharmacy service, how they were treated and their experience of getting prescriptions dispensed.  They spoke to 16 people.

Customers were asked to rate the pharmacy - 80% described the pharmacy as excellent and 20% as good.  Customers spoke positively about the staff and commented that they were always willing to answer their queries.

Customers said there were occasions when their prescriptions were late being sent to the pharmacy from the GP practice which caused frustration and delay in getting appropriate medication at times. Staff also reported issues with repeat prescriptions for customers who don’t order for themselves, including having to chase the GP practice.

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Pharmacy

Details of people who shared their views

Number of people who shared their views
16
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