Enter and View: Lanrick House

Healthwatch Staffordshire undertook an enter and view visit to Lanrick House care home on 15 July 2025.  They spoke to 14 people.

Lanrick House is a beautiful, cosy facility that has been extended and furnished to a comfortable standard. It is currently being updated, and the décor work that has been started is presented immaculately. Everything renewed appears fresh, and the paintwork is bright and clean. The quality of the bedroom we were able to see was cosy and unique. There are no unpleasant odours or anything out of place, and there are no tripping hazards. The grounds of the property exude a real homely feel. 

The environment is comfortable, with well-equipped communal areas. Attention has been given to using easy-to-read formats throughout the home, including for activities, notice boards, and important information such as handwashing instructions in communal bathrooms and details regarding safeguarding. The quality of personal care provided by the staff is highly regarded. The laundry assistant irons every piece of clothing for the residents and conducts a complete inventory upon their arrival, labelling all items. All residents are well-groomed, and Healthwatch were told they receive individualised care tailored to their specific needs. Deprivation of Liberty Safeguards (DoLS) are applied for when necessary, and Respect forms are maintained electronically and flagged within the Access system. This was demonstrated to Healthwatch during their visit.

The quality of food is also noteworthy, as all meals are freshly prepared on-site with no processed items. Residents appreciate the plentiful menu options and the variety of choices available. On-site activities are well-received, with residents and their family members encouraged to participate. For instance, some family members attend afternoon teas. Even the little finishing touches are thoughtful. The home organises activities and events and celebrates each resident's birthday with a homemade cake, banners, a card, and a small gift. Additionally, the notice board contains information on how to give feedback, how to make a complaint, and includes a suggestion box. 

Schedules are set out to ensure that a certain number of rooms are cleaned each day. It did not feel like a clinical care home; instead, it embodied a homelike atmosphere.

The report has four recommendations about care plans, building, lunch presentation and volunteer support.