Enter and view: Langley House

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Summary of report content

Healthwatch Havering conducted an announced Enter and View visit. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way.

Healthwatch Havering visited Langley House on 16/10/2018.

The summary of findings highlighted areas in relation to the premises, care, staff and other matters. The overall findings of the visits were mixed.

The main recommendations informed that consideration be given to the provision of a wider range of cold drinks in the lounge, such as fruit juices or squashes, as well as water. That, when redecorating, consideration be given to a more varied colour scheme. That consideration be given to fitting a closed lock to the door at the top of the stairs. That attempts be made to re-design the laundry to ensure that a dirty/clean pathway is provided.

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General details

Local Healthwatch
Healthwatch Havering
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Other
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Langley House

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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0
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