Enter and View: Langford GP, North Somercote
Download (PDF 477.7 KB)Summary of report content
2 representatives visited the surgery
Langford Surgery is part of the Mendip Vale Medical Practice. On their website, Mendip Vale Medical Practice describes Langford Surgery as the ‘State of the Art’ main surgery along with four other branch surgeries. The Mendip Vale Medical Practice is RCGP (Royal College of General Practitioners) Research Ready accredited, and part of the South West Primary Care Research Network. All information was collected by talking with the Manager, observations, background research and calling the out of hours service offered. No patient feedback was given on this occasion.
Observations and findings:
• The Practice is housed in a large modern purpose-built building, set back from the road with ample car parking at the front, the side and at the back of the building.
• Langford Surgery is incorporated within the main Mendip Vale Medical Practice website and is easy to navigate by phone or other devices.
• Practice Manager was asked 3 questions on good practice and examples given for each question.
o Q1. Are there any examples of good practice that you would wish to share with the rest of the primary care community?
o Q2. Do you have any examples of how the Practice made changes following feedback from patients?
o Q3. From the Surgery’s perspective, are there any changes or recommendations you would make to improve access to services at the Practice for patients?
Recommendations:
• To display information about the availability of hearing loop.
Response from General Manager:
• The report shared with the Practice Service Manager, who is responsible for dealing with matters relating to patient liaison and services.
• Process for utilising the Duty Doctor to be reviewed with all staff.
• The Practice to make contact with Healthwatch North Somerset to follow up on comments within the report.