Enter and view: Lancaster Suite Royal Lancashire Infirmary, Lancashire
Download (PDF 2.76 MB)Summary of report content
In particular they followed 5 patients’ journeys. The team of trained Enter and View representatives recorded their observations along with feedback from service users, staff and, where possible, relatives and friends. The team compiled a report reflecting these observations and feedback.
The report included a number of positive comments by patients and their families along with recurring themes which highlighted where care could be further improved.
As a result of Healthwatch Lancashire’s findings the feedback highlighted a number of reoccurring themes which brought changes in the following five areas:
1. Introduction of name boards which now include patient name, name of consultant, name of nurse and any individual or specific needs.
2. A new poster designed and developed in association with Healthwatch Lancashire to inform how patients, carers, relatives can raise concerns or make complaints.
3. A ‘Sleep Well’ campaign was launched on the ward.
4. A review of staffing over seven days was undertaken to ensure staffing is sufficient over the full week.
5. Reiteration of the professional responsibilities of all staff when caring for patients.
Healthwatch Lancashire’s team of representatives returned to the ward 15 months later to speak to the patients, staff and friends and family members about their views on the changes made in the five areas that were highlighted as requiring improvement during the previous visit.
In order to observe whether those recommendations had been implemented they spoke to eleven patients and relatives, structuring conversations around the five areas identified in the original report.