Enter and view: Lady of the Vale Care Home

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Summary of report content

Healthwatch Trafford gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Trafford to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Trafford visited Lady of the Vale Care Home on 23rd March 2018.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform on the day of the visit Healthwatch Trafford observed staff attending to residents in a calm and caring manner, however, they observed little casual conversation taking place between staff and residents. Staff Healthwatch Trafford spoke to told us that they were happy working at the home and enjoyed caring for the residents.

The report includes 3 recommendations. These include consider increasing the time that residents spend outside in the garden. Consider promoting communicative interaction between staff and residents. Consider improving communication between Management and relatives.

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General details

Local Healthwatch
Healthwatch Trafford
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Order of The Sisters of St Joseph of the Apparition

Details of people who shared their views

Number of people who shared their views
13
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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