Enter and view: Kingston Hospital NHS Foundation Trust Paediatric Wards

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Summary of report content

Healthwatch Kingston upon Thames sent a team of 7 young people to visit Kingston Hospital’s Paediatric Wards and the Paediatric A&E department on 13 August 2015.

Overall, the group of young people were impressed by the wards and departments in terms of the decor, the cleanliness, the staff and the facilities. They were keen to give feedback on the new food menu which is due to be launched and agreed that the new graphics were eye catching. The introduction of a more snack-based lunch option was popular and all agreed that a snack that could be put away for later with “nibbles” such as grapes, carrot sticks and raisins would be good. 

The group would be keen to return after the refurbishment of children’s A&E and the introduction of the new menu to make further observations. 

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General details

Local Healthwatch
Healthwatch Kingston upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
Paediatric care
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