Enter and view: Kingston Hospital
Download (PDF 317.82 KB)Summary of report content
Healthwatch Kingston upon Thames conducted an announced Enter and View visit.
Healthwatch Kingston upon Thames visited Kingston Hospital, on 24/04/2014. The hospital did not announce the visit to ward staff or patients.
The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation.
The main recommendations informed to check that cleaning equipment, such as mops and water for mopping, is regularly refreshed or replaced to maintain hygiene. Healthwatch recognise that during busy times there might not be enough facilities to ensure the privacy of all patients, but there are ways of providing privacy on wards such as sound-proof partitions or cubicles. Review staffing cover during Bank Holiday periods to ensure there are enough senior doctors to deal with urgent cases. Provide family members of women in maternity with an ID badge or bracelet to give them access to the unit to ensure they are not left waiting for too long; this will also reduce pressure on staff. Better access to Wi-Fi or internet for those who are required to stay with family members for a longer time.