Enter and view Kingshurst medical practice GP, Solihull
Download (PDF 298.96 KB)Summary of report content
3 representatives visited Kingshurst Medical Practice due to intelligence received from the public and desktop research of local GP reviews on the NHS choices website. The Surgery’s Feedback to comments posted by patients were at times unsympathetic.
During the visit, Representatives carried out observations, administered surveys with patients and talked with reception staff and the Practice Manager.
26 patients completed the survey.
Key Findings:
• Patients were very happy with the nurses and Healthcare Assistants, but slightly less happy with the doctors and reception staff.
• Comments on Waiting times for appointments.
• Waiting area and toilets found to be suitable and fit for purpose.
• Consistency with the doctors
• Repeat prescriptions easy to require
• General surroundings of the surgery need upgrading
• Perception of patients interviewed is that the Surgery has lost all patient care, quality for life and consideration for the people living in the local area.
Recommendations and Follow–Up Actions:
• Fitted hand-soap in the accessible toilet should be securely fixed to the wall.
• Toilets to be kept well maintained and stocked with soap and toilet paper.
• Reception area to be kept clear of any hazards.
• Feedback forms to be regularly checked and kept stocked and accessible.
• Online appointment booking service to actively explained and promoted to patients to increase usage which will reduce pressure on telephone booking system.
• Patients to be asked which doctor they prefer to see and every effort should be made to ensure that they get an appointment with their preferred doctor.
• Patients to be informed if appointments are running over in line with their own procedures.
• Review process for checking responses left via the practice on NHS choices. This will allow the practice to remain impartial in their feedback and to use these comments as training prompts within the organisation.