Enter and view: Kettering General Hospital Ophthalmology

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Summary of report content

On the 20 June 2024, Healthwatch North and West Northamptonshire undertook an enter and view visit to Kettering General Hospital’s Ophthalmology Department.. This visit aimed to view the services provided by the department from the perspective of the service users. They spoke to 8 people.

Staff within the department are very friendly and helpful. They have positive interactions with patients and work well together as a team. Patients felt that staff within the department were excellent and patients had positive experiences within the department. There was positive morale within the team and staff seemed satisfied within their roles. 

All facilities were very clean and well-maintained. Seating areas were clean and well organised. The facilities are accessible for those with physical disabilities, with wide corridors and foldable seats in the hallways. Signage was large and clear making it accessible for those with sight issues as well as dementia. The water fountain within outpatient waiting area 2 was not working. Socket covers need to be added to all sockets not in use within the waiting areas, especially within the children’s area. The TV in the main waiting area could be fixed. Staff stated that they have put in a request to Estates concerning this. It was installed but never went online due to supplier closure. Ceiling tiles on outpatient waiting room 2 could be replaced. Blank notice board within waiting room 2 that could be utilised

 Information posters were visible in a variety of languages. Display boards within the department were clear, uncluttered and relevant.  The print size on some of the display boards could be increased.

A paediatric waiting area was available with safe and appropriate equipment. There were no wipes in the antibacterial wipe box in the children’s waiting area.

Patient information and materials were available in bold print and other languages. A quiet room is available for those who wish to utilise it. Signs displaying this are clearly visible in all waiting areas. Sign to say British Sign Language (BSL) offered was clearly displayed.  Information was not available in Braille.

 

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General details

Local Healthwatch
Healthwatch Northamptonshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ophthalmology

Details of people who shared their views

Number of people who shared their views
8
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