Enter and view: Kettering General hospital Accident and Emergency department

Download (PDF 1.04 MB)

Summary of report content

Healthwatch North Northamptonshire and Healthwatch West Northamptonshire undertook an unannounced enter and view visit to the Emergency Department of Kettering General Hospital after hearing feedback from the public and other service providers.  The visit took place on 31 January 2023.  They spoke to 11 patients.

On the day Healthwatch visited the Emergency Department, it was a calm, manageable day with enough staff to cover those waiting to be seen. Most people felt that they were satisfied with the service and were treated with dignity and respect.

The report contains one recommendation about the environment.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Northamptonshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
11
Did you find this attached report useful?
0
No votes have been submitted yet.