Enter and view: Kents Hill, May 2021 review of residents’ social wellbeing

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Summary of report content

Healthwatch Milton Keynes undertook an Enter and View of Kents Hill care home on 19th May 2021. The purpose of the visit was to engage with residents, their relatives or carers, to explore their overall experience of living in Kents Hill. As well as building a picture of their general experience, Healthwatch Milton Keynes asked residents about experiences specifically related to how COVID-19 and the related restrictions impacted on their lives and on their care.

The research was undertaken using semi-structured interviews, with one male and three female residents, all over the age of 75.

On the basis of this visit, limited by strict COVID-19 safety precautions, Kents Hill was observed to be clean and orderly with the safety of the residents at the forefront of the day to day running of the home. Staff interactions with residents were observed, from a distance, to be natural and friendly.  Residents appeared to be very comfortable with the staff.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Building, Decor and Facilities, including health and safety
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Respite Care

Details of people who shared their views

Number of people who shared their views
4
Age group
65 to 79 years
80+ years
Gender
Women
Men
Does this report feature carers?
No
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