Enter and view: Kenilworth Grange Care Home

Download (PDF 411.53 KB)

Summary of report content

Healthwatch Warkshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Warkshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Warkshire visited Kenilworth Grange Care Home on 29th November 2015.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. A timescale be given for the remaining refurbishment work that needs undertaking.

The report includes 3 recommendations. These include staff to ensure that water is made available to residents at the dining table at all mealtimes. The noticeboard in the entrance area be reviewed on a regular basis and decluttered. The number of staff available at lunchtime in the lounge/dining room of the Cedar (residential) Unit be looked into with a view to increasing the speed of service.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Warwickshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Food, nutrition and catering
Written information, guidance and publicity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Care UK Community Partnership Ltd

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.