Enter and view: Kavanagh Place

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Summary of report content

Healthwatch Liverpool undertook an enter and view visit to Kavanagh Place Complex Needs Care Home on 21 June 2024.  They spoke to 7 people.

Kavanagh Place appeared clean and well maintained with recent efforts clearly being made to make it feel more homely, personalised and cheerful. The outdoor areas and dining areas were reasonable but could perhaps have been more welcoming. The few residents Healthwatch spoke to seemed happy with both the food and activities on offer, they appeared well cared for, clean and well-presented, and the new activities boards/weekly calendars of activities demonstrated the variety of activities and opportunities on offer to residents. 

Overall, Healthwatch observed that Kavanagh Place appears to be a warm, inviting, and well-run care home which is investing in its staff to encourage retention and commitment to the home and its residents, and which is involving residents and families in ongoing discussions about day-to-day matters and ongoing improvements.

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General details

Local Healthwatch
Healthwatch Liverpool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
7
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