Enter and view: Karam Court

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Summary of report content

Healthwatch Sandwell undertook an enter and view visit to Karam Court Care Home on 24 November 2016.  They spoke to 2 people.

Healthwatch observed good care of the residents who are treated with sympathy, patience and respect. 

The staff appear to be empathetic towards the residents 

The staff appeared to be caring and Healthwatch saw evidence of people who have been in post for some years and who appeared to be happy. 

The manager appears enthusiastic and is respected by her staff and operates an open-door policy which helps her to keep in touch with how the residents are cared for

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
2
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