Enter and view: Jubilee Villa

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Summary of report content

Healthwatch Shropshire undertook an enter and view visit to Jubilee Villa care home on 30 November 2023. They spoke to 7 people.

Jubilee Villa is a small, homely care home with a dedicated and friendly staff team. Healthwatch saw that choice, mobility and independence were encouraged during their visit.

Staff enjoy working at Jubilee Villa and feel supported by the Manager.

Residents said that they are happy at Jubilee Villa and cannot think of any improvements needed.

The layout of some parts of the upstairs of the home would be difficult for those with mobility Issues but this is clearly considered when residents are allocated rooms.

The steep steps upstairs would benefit from a warning sign and hazard tape.

The handrails in parts of the home could be painted in a contrasting colour to make them easier for residents with sight loss to see.

The report includes two recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Other
Patient experience
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
7
Age group
All
Gender
All
Ethnicity
All
Pregnancy/maternity
N/A
Types of disabilities
No
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