Enter and view: Jubilee Medical Practice

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire visited Jubilee Medical Practice on 13 May 2024 to gather patient views of the service, observe the facilities and operation, and observe patient access. A total of 591 people responded to a survey sent to registered patients prior to the visit.

Over two thirds of survey respondents said that it was “difficult” or “very difficult” to get through to the Jubilee Medical Practice via telephone. Two thirds of respondents also said they are ‘sometimes’ or ‘never’ given an option of seeing a doctor or the nurse. Around three quarters of respondents were satisfied with the quality of medical care and treatment at the practice, and the reception service. However, less that half of respondents said they were satisfied with their appointments.

The report also includes observations on the reception and waiting areas, appointment booking processes, accessibility, patient information, staffing, and patient involvement. The report contains 12 recommendations. The Jubilee Medical Practice were in the process of actioning the recommendations.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Booking appointments
Consent, choice, user involvement and being listened to
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Jubiliee Medical Practice

Details of people who shared their views

Number of people who shared their views
591
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