Enter and view: Jhoots Pharmacy, Portishead

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Summary of report content

Healthwatch North Somerset undertook an announced enter and view visit to Jhoots pharmacy in Portishead on 24 February 2025.  They spoke to 23 people.

Key findings

  • Most people said they use the pharmacy to obtain prescription medication. Other reasons for using the pharmacy include seeking advice, vaccination, and for over-the-counter medication.
  • 50% of individuals asked said there were generally no issues with prescriptions being available and ready.
  • Most individuals said that the queues differ depending on the time and day you visit. The times waiting in the queue varied from no wait to 30 minutes.
  • The majority of individuals said the staff were very helpful and professional.
  • Six individuals felt their conversations were not private in the space provided. 

The report includes eight recommendations about the facilities, staffing, privacy, and service organisation.

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General details

Local Healthwatch
Healthwatch North Somerset
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Name of service provider
Jhoots Pharmacy

Details of people who shared their views

Number of people who shared their views
23
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