Enter and view: Jhoots Pharmacy
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Healthwatch Lancashire undertook an announced enter and view visit to Jhoots Pharmacy on 11 November 2024. They spoke to 8 people.
The pharmacy team were welcoming to the Healthwatch Lancashire representatives. Services offered at the pharmacy include medication dispensary, blood pressure testing, flu vaccinations, pregnancy testing, smoking cessation support, supervised consumption of prescribed medicines and Pharmacy First. They also offer support with downloading and using GP apps.
External observations of the pharmacy identified urgent need for a new handrail and some repair work to the supporting brick work in order to maintain the safety of patients. The front exterior is also in need of some tidying and fresh paint in order to improve the overall appearance.
Interior observations showed the pharmacy to be pleasantly presented, well-lit and accessible. Eight patients provided feedback about their experience of using the pharmacy.
Overall the patients who spoke with Healthwatch Lancashire were positive about their experience. Patients felt that they were able to get what they needed and were satisfied on how information was given to them. The need for more stock was raised by two patients. The fact that the pharmacy is local and convenient was important to several of the patients spoken with.
Five out of the eight patients spoken with were aware of the Pharmacy First initiative; one patient stated that they had used it in the past and had found it to be a positive experience, and one was using it for their child at the time of the visit. Three patients stated that they were not aware of the service, although once explained they all stated that they were aware that they could see the pharmacist for certain conditions but did not know that it was called ‘Pharmacy First’.
The pharmacy does not currently have access to an interpretation service for those who may use British Sign Language (BSL) or for whom English is a second language and it is recommended that the pharmacy investigate this for future patients who may need interpretation services.
Observations of interactions between the pharmacy team and patients was good, with clear communication between pharmacy team and patients; and staff appeared friendly and knowledgeable.