Enter and view: Jasmine Court Care Home, Chorley

Healthwatch Lancashire undertook an announced enter and view visit to Jasmine Court Care Home on 26 February 2025.  They spoke to 19 people.

Jasmine Court Care Home can accommodate up to 61 residents in total over three floors. These floors cater for residential, dementia, learning disability, Parkinson’s and stroke. 

At the time of the visit there were 58 residents within the home. Healthwatch representatives were shown around the home by the manager, who explained about the types of care delivered on each floor. Each floor of the home had a similar layout with a dining room and lounge area together with seating available for residents and relatives to use. Food is prepared on site in the kitchen and is then delivered to the floors ready for meal time. The residents are able to choose from different choices on the menu every day, there were two choices for dinner. All bedrooms within the Care Home had ensuites in them but there were two communal bathrooms on each floor. 

Healthwatch representatives spoke with a variety of staff members and residents on the day. Due to the complexity of some residents in the buildings, we were unable to have conversations with all residents due to their diagnosis of dementia. It was explained that there were two activities coordinators within the Care Home who go between the three floors and do activities with the residents. There was a colouring activity taking place on the middle floor at the time of the visit. 

One activity coordinator had taken a resident out for the morning and the other activities coordinator was on annual leave. It was explained that there is another member of staff that supports with activities when one of them is on annual leave. 

Overall resident feedback was positive, with them mentioning they were happy with the staff at the care home and happy with the food they receive. Two residents did mention activities within the home and said they would like to be involved in more if they could. 

Staff feedback was positive towards the management team. Staff members spoke about how they feel supported by the management team and how they have an open-door policy in place. They mentioned they are always fully staffed, and staff will support in other areas if this is needed. The only recommendation staff suggested was more access to table top games on the three floors when activities are not taking place which would help stimulate the residents. 

Relatives spoken with at the time of the visit commented that they were happy with the care their family members are receiving, and they feel well informed about their relative. The only recommendation suggested was around activities within the care home and how it would be nice if there were more going on during the day such as table top games and crafts.