Enter and view: Ivy Lodge Care Home

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Summary of report content

Healthwatch York undertook an announced enter and view visit to Ivy Lodge Care Home on 18 July 2025.

At the time of our visit, Healthwatch found that Ivy Lodge care home was operating to a very good standard. 

The building is very well maintained. It is clean with a large sitting room divided into two areas, a dining room and narrow, uncluttered corridors. 

Staff welcomed Healthwatch quickly. There were plenty of staff around, many interacting positively with the residents. Healthwatch was impressed with the staff they saw. There was excellent feedback from residents and family members about the staff. 

Healthwatch liked the fact sunscreen was available for residents’ use (it was hot and sunny at the time of the visit). 

Information about the week’s activities was available for residents to see. The home employs an activities coordinator and activities were happening during the visit. Activities included trips out to places of interest based on residents’ requests. 

There is a regular weekly visit from healthcare professionals from a local GP practice.

 There were fresh flowers in the communal lounges and dining areas.

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General details

Local Healthwatch
Healthwatch York
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
51
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