Enter and View: Island Court

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Summary of report content

Healthwatch Dudley undertook an announced enter and view visit to the Island Court care home in February 2025. They spoke to 18 people.

The report looks at

  • Staff attitude and care needs
  • Consistency of care
  • Safety
  • Activities in the home
  • Personalised care
  • Sharing feedback
  • Bedrooms and communal areas
  • Food and drink
  • Access to healthcare professionals

The report contains recommendations about staffing and activities


 

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General details

Local Healthwatch
Healthwatch Dudley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Integration of services and communication between professionals
Prevention of diseases, including vaccination, screening and public hygiene
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
island court

Details of people who shared their views

Number of people who shared their views
18
Pregnancy/maternity
N/A
Types of disabilities
Mental health condition
Types of long term conditions
Dementia
Does this report feature carers?
Yes
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