Enter and view: integrated primary care service at Chipping Norton Health Service
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Healthwatch Oxfordshire undertook an announced Enter and View visit to the Integrated Primary Care Service at Chipping Norton Health Centre on 8 December 2021. They spoke to three staff and one patient.
The Integrated Care Service operates as integration into the wider Out of Hours health services of Oxfordshire which allows them to provide care for more people.
The building is new and quite big. It has two floors and there is a lift. There are many consultation rooms, recreation/rest room, board room, and library. Upstairs, half of the building houses private healthcare practices.
The unit is well equipped, clean, and operated by qualified specialised practitioners. Continuity of patient care is at the heart of the unit ethos. The unit is run by a dedicated staff team who aim to deliver excellent care by working together.
In general, patients feel well informed and happy with the care they receive. It is not a walk-in service. You must have a pre-booked appointment to attend for treatment. Most appointments come through NHS111. The website says it is not a walk-in service, but staff said people can and do just turn up without an appointment.
The report contains 3 recommendations and a response from the service provider.