Enter and view: Inspire Medical Centre, Rochdale

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Summary of report content

Healthwatch Rochdale undertook an Enter and View visit to Inspire Medical Practice in April 2017 where they spoke with 9 patients and additionally staff. The visit was agreed following patient feedback to Healthwatch. The report provides an overview of an interview with the

Practice Manager as well as feedback from people using the service on the day.

The key lines of the Healthwatch visit were:

1. How easy is it to get an appointment when you need it?

2. Are there any problems communicating with staff or doctors?

3. Are you satisfied with the treatment and service you receive here?

4. Are you aware that your GP Practice has a PPG (Patient Participation Group)?

5. If you have been unable to obtain an appointment at your GP practice for same day appointments have the receptionist signposted you to the 7-day access service?

6. Overall how would you rate the service you received at your GP Practice?

The report reflects the appreciation shown by the majority of respondents in relation to the care and treatment provided at Inspire Medical Centre. A variety of recommendations were made from reviewing the information on display in the practice right through to getting a replacement sharps bin for one of the consulting rooms.

The practice responded to the feedback within the report and in general terms, provided an overview of the points raised giving them context and clarity for the reader.

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General details

Local Healthwatch
Healthwatch Rochdale
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Parking and transport
Communication with patients; treatment explanation; verbal advice
Accessibility and reasonable adjustments
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Inspire Medical Practice

Details of people who shared their views

Number of people who shared their views
9
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
Did you find this attached report useful?
0
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