Enter and view: Inglewood Care Home
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Healthwatch Cumbria conducted an unannounced visit to Inglewood Care Home, a 40 bed Care Home, as part of a planned programme of work on 25/02/2014.
The Authorised Representatives were shown around by one of the residents, while the manager remained in attendance. The manager told us he liked the residents to show visitors around because it was their home not his.
The visiting team were told that there was a social fund/resident’s amenity community fund and they have functions and social events. Locals are invited in and have regular coffee mornings which are well advertised with signs in the entrance hall. During the visit, Authorised Representatives spoke to a resident who was knitting squares to make a blanket and told the visiting team that they would be sold for the amenity fund. The group they were sitting with sitting with all said they enjoyed the coffee mornings.
A regular newsletter is produced and a scrapbook of activities and events has been made by one of the volunteers. In one of the units visited, a group of residents were observed sitting together having their horoscopes read from a magazine by a member of staff. The Authorised Representatives felt that the formal arrangement of chairs in Elder Grove bay window gave an institutional air to the room. They have suggested that the Home consider a re-arrangement of chairs into smaller or circular/semi-circular groupings to encourage interactions.
There is a main kitchen where meals are prepared and sent by trolley to the different units. The kitchen itself is a big room with plenty of light. There is a hatch through to the day centre where meals are served to day users and units have their own kitchen areas too where drinks and snacks can be made. The visiting team asked residents about the menu options and were told that some new food was being
introduced but it didn’t always go down well however, the residents said they were happy to keep trying things.
There was no provider response included within the report.