Enter and view: Iddenshall Hall

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Summary of report content

Healthwatch Cheshire West undertook an announced enter and view visit to Iddenshall Hall care home on 18 August 2025.  They spoke to 16 people.

The report looks at:

  • The internal and external environment
  • Treatment and care
  • Privacy, dignity and respect
  • Understanding residents' care plans
  • Relationships with staff and connection with friends and family
  • Everyday life at the care home

The report has nine recommendations and a response by the provider.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
16
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