Enter and view: Hyperion House Care Home Fairford

Healthwatch Gloucestershire undertook an announced/unannounced Enter and View visit to Hyperion House Care Home on 30 May 2023.

The home is calm, homely and clearly well embedded in the local community. There was a strong community feel to the home and we heard it referred to as a ‘home’ and ‘family’ on a number of occasions by relatives, residents and staff.

Staff recruitment, induction and training is a strength and there is a focus on continuous improvement. Training is delivered on a face-to-face basis where possible. The staff appear to know the residents well and, as a result of this, person-centred care is evident. Staff are visible across the home and teamwork was evident.

Some aspects of the physical environment are challenging, for example, the older wing, which may be difficult to address. However, there are a number of visual cues that could be improved upon, particularly for those residents with dementia.

Noticeboards contain information that is not always relevant or easy to read. Menu board in the reception area is hard to read. There are no pictures up of staff in the reception area. The day/date/season were all displayed in the ground floor lounge and there was only one clock in the communal areas.

The only personalisation at the entrance of residents’ rooms is a small plaque with the name and picture of the resident at the top of the door on the door frame. There appears to have been a lot of thought given to the way that residents are engaged and able to participate in activities across the home.

The report contains three recommendations about making the home more dementia friendly; personalisation of residents’ rooms and continuing with good care and staff training. The report also contains a response from the provider.